Service and support teams
Tickets from the portal, guest links and live chat, with service-level clocks, a help centre that answers first, and automations for the routine.
How the work moves
One record from start to finish.
Requests arrive
Customers raise tickets in the portal, by link or in live chat, on their own record.
DeskWork the queue
Assignment, macros and service-level clocks on business calendars.
DeskAnswer once
Help-centre articles deflect the common questions.
DeskAutomate the routine
Rules that route, remind and escalate, step by step.
Flow